1. Who we are
International Legal & Business Solutions (ILBS) is a trading name of ILBSUK LTD, company number 16538647. Our registered office is A12, Harben House, Newport Pagnell, Milton Keynes MK16 9EY, United Kingdom.
2. Information we collect
We may collect identity and contact information, information about your matter, documents you provide, correspondence, booking and payment information, consultation recordings, transcripts, website enquiry data and technical information generated when you use our website.
3. Why we use your information
We use personal information to respond to enquiries, conduct conflict and identity checks, provide consultancy services, manage client files, arrange and record consultations, prepare attendance notes and action plans, process payments, meet legal obligations, improve our service and protect our legitimate interests.
4. Lawful bases
Depending on the circumstances, we process information because it is necessary to take steps at your request before entering into a contract, to perform our contract with you, to comply with legal obligations, for legitimate interests, or on the basis of consent where consent is required.
5. Special-category and criminal-offence information
Some matters may involve health, immigration, criminal allegation or other sensitive information. We process such information only where necessary and where an appropriate legal condition applies.
6. Recordings and AI-assisted administration
Consultations are normally recorded with appropriate notice. We may use carefully selected technology to create transcripts, summaries, chronologies and administrative drafts. Important outputs are reviewed by an ILBS consultant. Further details appear in our Recording & AI Policy.
7. Sharing information
We may share information with service providers, payment and booking providers, cloud and communications providers, professional advisers, regulated legal professionals receiving a referral, public authorities where required by law, and other parties where you authorise us to do so.
8. International processing
Some technology providers may process data outside the United Kingdom. Where this occurs, we use appropriate safeguards required by data-protection law.
9. Retention and security
We retain information only for as long as reasonably required for the relevant purpose, taking account of legal, contractual, professional and dispute-management requirements. We apply proportionate technical and organisational safeguards.
10. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent where processing relies on consent. You may also complain to the UK Information Commissioner.
11. Contact
Privacy enquiries should be emailed to legal@ilbsuk.com.